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These terms set out the rules that apply when you access your account, make transactions using DANA, OVO, or GoPay, or use any part of our platform. Read through them before you start — they define what we commit to and what we ask of you in return.
These terms form the agreement between you and nadiemtoto when you register, access your account, or conduct any transaction on our platform. By continuing to use the site, you confirm that you have read and accepted the conditions here. Where local law governs eligibility, access is available only in regions where it is legally permitted — if you are unsure whether that applies to your location, check the eligibility note shown during account registration. We may update these terms when our services change. When we do, the revised version will be published on this page. Your continued use of the account after that point means you accept the updated terms. If you disagree with a change, you have the option to close your account and stop using the platform. Transactions processed through DANA, OVO, or GoPay are subject to the terms of those wallet services in addition to ours. We are responsible for what happens on our platform; the wallet provider is responsible for its own processing terms. Both sets of terms apply at the point of a transaction. If there is a conflict between them on a specific point, contact our support team and we will help you work through it. These terms are written in English for Indonesia and are intended to be read in plain language. If any clause is unclear, reach out to us before acting on an assumption.
Not every part of your experience on nadiemtoto falls under a single policy. Here is a clear breakdown of what these terms cover and what sits outside their scope, so you know where to direct any question that comes up.
Your registration, login, account settings, and any action you take while signed in are fully covered by these terms. That includes how we handle your account data, what you can do with it, and how you can close or suspend it.
Deposits and withdrawals processed through DANA, OVO, or GoPay fall under these terms at the nadiemtoto end. The wallet provider's own service terms apply on their side. Both apply simultaneously at the moment of a transaction.
Game content supplied by JDB, CQ9, Pragmatic Play, and PlayStar is governed by those studios' own content agreements. We make their titles available in our lobby, but the game rules and mechanics are defined by each studio.
Any external service you reach from our platform — a wallet app, a browser, a device operating system — operates under its own terms and is outside ours. We do not control and are not responsible for third-party service conduct.
These terms give you practical tools to manage your relationship with nadiemtoto. You are not a passive participant — you have clear options for reviewing what we hold, correcting what is wrong, and raising questions when something is unclear. Your account dashboard shows the transaction history tied to your DANA, OVO, or GoPay deposits and withdrawals. That record is available to you after login at any time; you do not need to contact support to access it. If you believe a transaction record is incorrect, you can raise a correction request through the account help section, and we will review it against our system records. For anything not covered by the self-service account view — a question about how your data is stored, a request to update personal details, or a dispute about a specific transaction — our support team is the right path. Contact details are listed in the support section of this page. We aim to respond to account and policy questions through the same channels we use for general help.
Your full transaction history — including DANA, OVO, and GoPay activity — is visible in the account dashboard after login. No support request is needed to access it.
Personal information tied to your account can be updated through the account settings page. Follow the fields and verification steps shown there to submit a change.
If a term or a transaction is unclear, contact support before acting on an assumption. We would rather answer a question than deal with a misunderstanding after the fact.
For disputes or account issues that the dashboard does not resolve, use the support contact options on this page. Give us the relevant account details and we will look into it.
If you have a question specifically about these terms — how they apply to your account, a transaction through DANA or OVO, or your eligibility in Indonesia — use the contact paths below. These are the same channels we use for general account help.
Open the chat icon in the bottom corner of any page while logged in. This is the fastest path for account and terms questions during available hours.
Send your question to our support address shown in the account help section. Include your account reference so we can pull up the right records without asking follow-up questions.
The help section inside your account covers common terms and transaction questions with step-by-step answers. Check there first — many questions are answered without needing to contact us directly.
We take a straightforward approach to account security and data handling: collect only what we need, protect it, and tell you clearly how it is used. Your account data — including transaction records from DANA, OVO, and GoPay payments — is retained for as long as your account is active and for the period required by applicable local regulations after closure. You can request a summary of what we hold by contacting support through the channels listed on this page.
We collect account registration data and transaction records to operate the platform and process your payments. We do not sell or share your personal data with third parties outside of what is necessary to process your DANA, OVO, or GoPay transactions.
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Access to your account is protected by the credentials you set at registration. If you think your account has been accessed without your permission, contact support immediately using the live chat or email path shown in the support section.
When these terms change, the update goes live on this page. To request a change to your account data, or to ask who to contact about a specific policy point, reach us through the account help centre or the support contacts on this page.
Here are the questions we hear most often about how these terms work. If yours is not listed, the support channels in the section above are open.
These terms apply to anyone who registers an account and accesses nadiemtoto in a region where it is available under local law. By completing registration and using the platform, you confirm that you have read and accepted them. Eligibility details are shown during the account registration process.
We publish the revised terms on this page and note the change date. Your continued use of the account after an update means you accept the new version. If you do not agree with a change, you can close your account. We do not change terms without publishing them here first.
Yes. When you process a transaction through DANA, OVO, or GoPay, both our platform terms and that wallet provider's terms apply at the same time. We cover what happens on our end; the wallet service covers its own processing. Contact support if a conflict arises between the two.
Your full transaction record is in the account dashboard, visible after you log in. It covers all DANA, OVO, and GoPay activity on your account. You do not need to contact support to view it — it is available to you directly through the account section at any time.
Yes. For personal details, use the account settings page and follow the fields shown there. For transaction records you believe are incorrect, raise a correction request through the account help section or contact support directly. We will review it against our system records and respond.
Reach out to our support team through live chat or email before taking any other action. Give us the specific term or transaction in question and your account reference. We would rather resolve a disagreement through a conversation than have you act on an assumption that may not match what the terms actually say.